Summary: The Gas Turbine Product Service Engineer (Controls) is responsible for providing resolutions to customer issues and engineering requests. In this role he/she will be responsible for solving technical controls/ system issues at customer sites, ranging from daily technical troubleshooting/ recommendations to complex Root Cause Analyses with long-term business implications to the organization and the customers.
- Lead root cause investigations for issues with significant fleet impact from initial
investigation through the corrective and preventive actions phase - Serve as a recognized expert dedicated to Controls and System area, both internally and externally, partnering with customers and respective engineering interface teams
- Collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers
- Aid in the development of key metrics that promote accountability and ensure the timely closure of issues
- Coordinate across the organization with Services, Parts, BHEL/ GE Design Engineering, and other required functions to plan and implement technical solutions to complex issues
- Understand the challenges faced by the customer and negotiate strategic/ commercial decisions that meet both organization and customer interests
- Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed
- Travel to customer locations in support of services/ sales/ commercial teams during
unplanned/ forced outages and customer technical review meetings
Qualifications /Requirements
- Bachelor’s Degree in Engineering or Technology from an accredited college or university.
- Minimum 10 years of experience with Gas Turbine operation, service, or technical
support from controls perspective - In-depth knowledge in GE design Gas Turbine systems and controls
- Ability and willingness to support off-hours occasionally to support issue resolution
Desired Characteristics
Strong organizational, analytical, problem-solving, communication and interpersonal skills
Demonstrated ability to handle multiple tasks simultaneously and complete it
Highly collaborative with demonstrated capability for driving change
Brings high level of energy to the workplace and inspires others
Understands business priorities and drives specific tasks required to meet the objectives